Some typical questions from our clients:
What should I do if I cannot print my reservation confirmation?
If you are unable to print your reservation confirmation, please notify us by email. We will arrange to email your confirmation to an alternate email address, fax, or mail you a copy. To receive a copy by mail, your departure date must be a minimum of 5 business days from today’s
date.
You must present your receipt to receive your quoted price and credit for your online payment. If you do not present your receipt to the parking lot, you will not get credit for your online payment and this online payment will not be refunded at a later date.
What is the quoted price?
The total price that appears on your reservation receipt is for your entire parking stay in accordance with the dates and times you entered (not the price per day). The “Pay Now” price on our checkout page is the amount of money that will be charged to your credit card;
the equivalent of one day's parking fee and a service fee if applicable. The “Pay at Lot” price is the amount you will pay the parking lot. Both our checkout page and the reservation receipt and email itinerary review you receive after placing your reservation indicate
if tax is included - this varies by location. YOU MUST PRINT YOUR RECEIPT AND PRESENT IT TO THE CASHIER TO REDEEM THE RESERVATION AND RECEIVE THE QUOTED PRICE.
What if I my flight is delayed or I arrive earlier or park longer than my reservation receipt indicates?
Your total price will ultimately be based on the actual length of time you are parked. You will be charged the daily or hourly rate stated on your reservation receipt if you arrive earlier or stay longer than the dates and times you originally input. You are charged from the time
you arrive at the parking lot until the time you depart to the lot, not for the departure and arrival times on your airline ticket.
How and when do I pay?
You pay the equivalent of the one-day’s parking fee on our web site (the “Pay Now” price), plus a service fee, if applicable. The remainder (the “Pay at Lot” price) you will pay to the parking vendor. Our parking affiliates accept cash and all major credit
cards.
Proof of Purchase Requirements
You must present your receipt to receive your quoted price and credit for your online payment. If you do not present your receipt to the parking lot, you will not get credit for your online payment and this online payment will not be refunded at a later date. Need a copy of your
receipt? Click here to use our Customer Receipt Copy form to send a copy of your receipt to the email address of your choice.
What is the service fee?
The service fee guarantees your reservation at the lot you choose on the site. Many lots fill-up quickly, and through our site you receive a guaranteed space at the lot, as well as great deals on your parking rates.
If you wish to view more FAQ's click here. |
Bluedog: Parking are always trying to improve our services and products to our online users. Feel free to fill out out feedback form and tell us your suggestion or problems that you have encountered using this website.
